Faculty and Staff Captioned Media FAQs

Faculty and Staff Captioned Media General FAQs

What is the difference between My Media and Media Gallery?

My Media is the place on bCourses where all of your recordings and Zoom lectures are uploaded and housed. All of this content is unique and viewable only to you.

Media Gallery is for videos that are viewable by those with access to the bCourses site.


How do I share a captioned video or other captioned media with my students through bCourses/Kaltura?

You can choose to share your captioned media with all of your students by placing it in your Media Gallery, or you may keep it private in your My Media folder on bCourses. Here's how to share a video from your My Media folder on bCourses with your students: Berkeley Service Now How to Share My Media

For further...

What is a Captioned Media accommodation?

The Captioned Media accommodation applies to any media that is pre-recorded and played during a lecture, posted on a course website, or otherwise included in the course. For instance, if you have a folder of films or videos of interest on your bCourses site, those should be available in captioned formats.

If you post recordings of lectures, office hours, discussions, et cetera, those all should include captions, even if a Realtime Captioner was present during the live session.

What is included in Captioned Media accommodations?

The Captioned Media accommodation applies to any media that is presented, posted, and/or required to be viewed in a course. Students with a Captioned Media Accommodation must have equal access to all media-related material in a course.

How do I get my media captioned?

Submit captioning requests to DSP Captioning via the DSP portal (AIM). This includes all media including, but not limited to, bCourses videos, video and voiceover content, narrated embedded PowerPoint videos, videos listed on your syllabus, YouTube, TED Talks, Zoom lectures,...

Where can I go to find an already captioned version of the film/video I want to play?

Can I get foreign language films captioned?

Yes. Please submit your request through AIM.

Does the media need captioning if the instructor owns the video?

If the video will be shown in the classroom or is required to be watched outside of class time by the students, regardless of whether it is instructor-owned or campus-owned, it will need to be captioned.

What if the media I plan to use is from YouTube?

There are three options to have YouTube media captioned: Submit YouTube media and request captioning through AIM, Submit unlisted YouTube links via bCourses, or Submit content via YouTube channel. The steps for each process are listed below.

Submit YouTube media and request captioning through AIM

If the material is on YouTube, you should check to see if it’s appropriately captioned. If it is not properly captioned, you may submit the media and your captioning request...

Why aren’t automatic captions (speech recognition) sufficient for a video shown in class?

Automatic captions do not meet caption quality or legal standards that apply to video captioning as a whole. Captions must relay the speaker’s exact words with correct spelling, punctuation, and grammar with 99% accuracy.Captions may not be paraphrased and must honor the original tone and intent of the speaker. Sounds, music, and other environmental noises must also appear.


Is a transcript of a video sufficient?

If the media has audio and video, you need to have it captioned. A transcript is not sufficient.

How long does it take to get media captioned?

For shorter videos of ten minutes or less, please allow 10 business days. For longer videos, please allow 15 business days. For last-minute media captioning requests, please submit your request via AIM and indicate your desired turnaround time. Please plan accordingly. If videos are not captioned, they may not be shown in class or be required to view outside of class time.

Why do videos need to be captioned if there’s a realtime captioner or ASL Interpreter in the class?

It is impossible for the student to watch the video and watch the captions/interpreters simultaneously. Information will be missed on one end or the other, thereby missing portions of the captions/interpreting.

The captioner or interpreter may be unfamiliar with the terminology, names, locations, song lyrics, or subject-specific information contained in the video. This unfamiliarity may result in inaccurate translation/captions. Interpreters and captioners are able to translate one voice at a time. If...

What is the difference between captions and subtitles?

Subtitles are generally intended for people who are able to hear. Subtitles are most often used to display a different language than the one spoken in the video. Subtitles only include the words spoken.

Captions are intended to provide access to people who are unable to hear. Unlike subtitles, captions include the spoken word, sound effects, music description, punctuation, and identification of speakers.

What should I do if the media I plan to use is not captioned?

If your material is not captioned, please submit your Captioned Media request via the DSP portal (AIM).

For instructions on how to submit a request through AIM, please click to view instructions for submitting media for captioning. For shorter videos of ten minutes or less, please allow 10 business days...

Do I always have to use captioned versions of films, film clips, YouTube/Vimeo videos, and other media?

YES. ALL films, clips, videos, and other media must be captioned in accordance withFederal Law andUniversity policy. If there is a student in your classroom who has a Captioned Media accommodation, you...

What is captioned media?

Captioned Media displays spoken words as text and includes speaker identifications, sound descriptions, punctuation, and musical lyrics and/or description.

Faculty and Staff Captioned Media Remote Learning FAQs

If I have a Realtime Captioner or ASL Interpreter in my Zoom lecture, do I still need to submit Zoom recordings to be captioned?

Yes. The live captioner is there for a purpose similar to that of an ASL Interpreter; to provide captions for the communication that is occurring live. Realtime Captioning affords a D/deaf or hard-of-hearing student the ability to actively participate in classroom discussions, questions, responses, and breakout sessions without losing quality of access to the material as it is presented.

The captioning of recorded Zoom lectures ensures that the student has equal access which is unhindered by quality...

Can a student with a Realtime Captioning accommodation participate in Zoom group work/breakout rooms?

Yes, the student is able to participate in group work. When a class is held in-person, a captioner is present and often sits with the group in order to hear the speakers clearly. Remote classes are handled in a similar fashion in that the captioner will be present in the same breakout room/group component as the student.

A student may also speak with the DSP Captioning Coordinator if they wish to omit captioning from any portion of their course. In the event a student elects to omit captioning from a...

How do I submit recorded Zoom lectures for captioning?

Please submit recorded Zoom Lectures to us via the DSP portal (AIM) within 24 hours so captions may be added.

You can also contact the Educational Technology Services (ETS) department by calling (510) 643-8637 or email etssupport@berkeley.edu if you would like them to demonstrate procedures for turning on captions.

If you have any difficulty accessing AIM or retrieving faculty notification letters or information, please do not hesitate to contact us for assistance.  Please send an email to dssonline_help@berkeley.edu, and a DSP staff member will respond to your inquiry and assist you with obtaining the information you need.