Faculty and Staff Realtime Captioning FAQs

Faculty and Staff Realtime Captioning General FAQs

Do only D/deaf and hard-of-hearing persons benefit from captioning?

No. Captions aid in comprehension, accuracy, engagement, and retention for persons without hearing loss as well.

Can I request to have live captioning for a public event that is not course related?

Yes. Disability Access and Compliance can arrange services for public events. Please contact them to request assistance at: Disability Access and Compliance request form

What is Realtime Captioning?

Realtime Captioning is the immediate stenographic transcription of the spoken word into text. This text can be viewed on a mobile device, computer, tablet, or large screen. Realtime Captioning enables people who are hard of hearing or D/deaf equal access to fully and actively participate.

Faculty and Staff Realtime Captioning On-Campus FAQs

Does Realtime Captioning require the use of technology, such as mobile phones or laptops, in my classroom?

Yes, Realtime Captioning provides an instant translation of spoken English into written English text that is displayed on a laptop, tablet, or cell phone.

If a DSP student has an accommodation for the use of a laptop, tablet, or cell phone for disability-related reasons, please allow the DSP student to use their device. It is also important to allow the student to sit where they choose, as the student may need to sit near the front as an accommodation for their disability as well. ...

Do I need to do anything differently when a Realtime Captioner is present for an in-person class?

Speak clearly, in a normal tone, and at a moderate rate. Do not rush through a lecture. If the captioner does not understand or hear what was said, they may ask the speaker to slow down or restate the information given.

If there is a microphone available in the classroom, the presenter should wear it at all times.

If there is more than one speaker present, they should not speak simultaneously because the captioner can only caption one speaker at a...

Faculty and Staff Realtime Captioning Remote Learning FAQs

How will I know if a Realtime Captioner is present in my Zoom meeting?

The captioner will be named “Captioner” in your Zoom participant list.

What are the Realtime Captioning Best Practices for courses presented via Zoom?

Zoom lectures need to end at the scheduled end time, as both the students and the captioners may have other obligations immediately following your class.

Speak clearly, in a normal tone, and at a moderate rate. Do not rush through a lecture. If the captioner does not understand or hear what was said, the captioner may unmute themselves or communicate with the instructor through the Zoom chat window. Please monitor your chat window for questions or requests from the captioner....

How do I communicate with a Realtime Captioner during a Zoom lecture?

You can use the chat window in Zoom to communicate with the captioner. The captioner will be named “Captioner” in the participant list. Please send all messages to the captioner privately.

You may also try speaking to the captioner through the microphone. The captioner will unmute themselves to respond to you if they are able to

Do not mention the student's name or disability over the microphone or in a public chat...

How do I assign the captioner to a Zoom breakout room?

When assigning a captioner to the student during breakout sessions, please look for the captioner as a participant (Captioner). Please ensure the captioner is in the same breakout room as the student receiving the accommodation.

Breakout Room Instructions

If you have any difficulty accessing AIM or retrieving faculty notification letters or information, please do not hesitate to contact us for assistance.  Please send an email to dssonline_help@berkeley.edu, and a DSP staff member will respond to your inquiry and assist you with obtaining the information you need.