FAQ Student Realtime Captioning General

What if I add, drop, or change a class?

Please request Realtime Captioning accommodations through AIM for any class changes or newly added classes. Notify the Realtime Captioning Supervisor once the AIM changes have been made.

****Note that it may take up to two weeks to receive realtime captioning services once your request is submitted.

How do I request services through AIM?


To request communication accommodations each semester, you must log into AIM, which is the platform DSP uses to process your accommodations.

Note: These instructions are also available as a DOCX and PDF.

****Note that it may take up to two weeks to receive realtime captioning services once your request is submitted.

How to Request Communication Services Through AIM docx


How will the captioner know that I am present in class?

DSP uses StreamText to stream live captions to students. Logging in to the StreamText chat box is mandatory. The chat box will be used to confirm that the student is present in class. If you experience any issues logging in to the StreamText chat, please email Trenna Davis at trennad@berkeley.edu.

How do I request captioning for course-required activities held outside of scheduled class time?

The student is responsible for requesting Realtime Captioning via AIM for class-related activities held outside of the scheduled class time. Class-related activities can include, but are not limited to, field trips, meetings with the instructor, and group meetings. Whenever possible, please provide advance notice of such meetings or requirements.

Step-by-step instructions for making a custom request in AIM:

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Will I have the same captioner for all of my classes?

The assignment of a captioner will depend on scheduling and logistics. Each captioner will work with multiple students and will not work exclusively with one student for all of their classes.

What activities will Realtime Captioners not participate in?

Captioners will not define unfamiliar terms or explain course content for the student, take notes, hand out documents, or attend class in the event the student is absent.

Do only D/deaf and hard-of-hearing persons benefit from captioning?

No. Captions aid in comprehension, accuracy, engagement, and retention for many persons without hearing loss as well.

What is Realtime Captioning?

Realtime Captioning is the immediate stenographic transcription of the spoken word into text. This text can be viewed on a mobile device, computer, tablet, or large screen. Realtime Captioning enables people who are hard of hearing or D/deaf equal access to fully and actively participate.