Realtime Captioning FAQs for Students

How do I retrieve my transcript in the DSP portal (AIM)?

1.From the AIM Dashboard, click on “Deaf and Hard of Hearing” located on the left side of the screen.

Screenshot of AIM Dashboard

2. Click on “Available Transcript(s)” beneath...

How do I request Services through AIM?

Each semester you must submit your requests in the DSP portal (AIM). It is best to request services as soon as you are registered so there is no delay in services.

Note: These instructions are also available in...

What if I add, drop, or change a class?

Please request Realtime Captioning accommodations through the DSP portal (AIM) for any class changes or newly added classes. Notify the Realtime Captioning Supervisor once the AIM changes have been made.

****Note that it may take up to two weeks to receive realtime captioning services once your request is submitted.

What if the Zoom link changes for my class?

If there is a new Zoom link for your course, please contact the Realtime Captioning Coordinator with the updated Zoom link information.

How do I receive captions for an on-campus class when using a remote captioner?

Streamtext is the primary platform used to provide captions remotely. Below are instructions for logging in, viewing captions, and customizing the display in Streamtext.

If captions are being provided through a different platform, you will receive an email with a URL link to view the captions on that platform.

To log into your Streamtext account, please follow these instructions: ...

Will I have the same captioner for all of my classes?

The assignment of a captioner will depend on scheduling and logistics. Each captioner will work with multiple students and will not work exclusively with one student for all of their classes.