Realtime Captioning FAQs for Students

How do I submit my accommodation request in AIM?

Each semester you must submit your requests in the DSP portal (AIM). It is best to request services as soon as you are registered so there is no delay in services.

****Note that it may take up to two weeks to receive real-time captioning services once your request is submitted.

Logging into AIM and Finding Your Classes:

Use your UC Berkeley CalNet ID and Passphrase to log into...

What if a class is cancelled?

In the event that a class is cancelled, the student will need to notify the Communication Services Coordinator as soon as possible.

How do I receive captions during remote learning?

Streamtext is the primary platform used to provide captions for remote classes. Below are instructions for logging in, viewing captions, and customizing the display in Streamtext.

If captions are being provided through a different platform, you will receive an email with a URL link to view the captions on that platform.

To log into your streamtext account, please follow these instructions: ...

How do I receive captions for an on-campus class when using a remote captioner?

Streamtext is the primary platform used to provide captions remotely. Below are instructions for logging in, viewing captions, and customizing the display in Streamtext.

If captions are being provided through a different platform, you will receive an email with a URL link to view the captions on that platform.

To log into your Streamtext account, please follow these instructions: ...

Will I have the same captioner for all of my classes?

The assignment of a captioner will depend on scheduling and logistics. Each captioner will work with multiple students and will not work exclusively with one student for all of their classes.

What if the Zoom link changes for my class?

If there is a new Zoom link for your course, please contact the Realtime Captioning Coordinator with the updated Zoom link information.

What if I add, drop, or change a class?

Please request Realtime Captioning accommodations through the DSP portal (AIM) for any class changes or newly added classes. Notify the Realtime Captioning Supervisor once the AIM changes have been made.

****Note that it may take up to two weeks to receive realtime captioning services once your request is submitted.

Can I request to have live captioning for a public event that is not course related?

Yes. Disability Access and Compliance can arrange services for public events. Please contact them to request assistance at: Disability Access and Compliance request form

Where does the Realtime Captioner Sit?

When utsing an on-site captioner, the captioner will sit where they are able to hear the instructor and see the visual presentations. The student can sit next to the captioner or may use their own electronic device if they wish to sit elsewhere in the room.

In the event an internet connection is unavailable or interrupted, the student will need to sit by the captioner in order to view live captions.

When will I receive a transcript for my class?

Class transcripts will be available in DSP's Accessible Communication Portal within 24 hours.