Student Realtime Captioning FAQs

Student Realtime Captioning General FAQs

How do I request captioning for course-required activities held outside of scheduled class time?

The student is responsible for requesting Realtime Captioning via AIM for class-related activities held outside of the scheduled class time. Class-related activities can include, but are not limited to, field trips, meetings with the instructor, and group meetings. Whenever possible, please provide advance notice of such meetings or requirements.

Step-by-step instructions for making a custom request in AIM:

1. From...

How do I request services through AIM?

Overview:

To request communication accommodations each semester, you must log into AIM, which is the platform DSP uses to process your accommodations.

Note: These instructions are also available as a DOCX and PDF.

How to Request Communication Services Through AIM docx

How to Request Communication Services Through AIM pdf

Logging into AIM...

When will I receive a transcript for my class?

Class transcripts will be available in AIM within 24 hours.

What if I need Realtime Captioning Services for a campus event outside of my scheduled classes?

What activities will Realtime Captioners not participate in?

Captioners will not define unfamiliar terms or explain course content for the student, take notes, hand out documents, or attend class in the event the student is absent.

Will I have the same captioner for all of my classes?

The assignment of a captioner will depend on scheduling and logistics. Each captioner will work with multiple students and will not work exclusively with one student for all of their classes.

What if I add, drop, or change a class?

Please request Realtime Captioning accommodations through AIM for any class changes or newly added classes. Notify the Realtime Captioning Supervisor once the AIM changes have been made.

How do I request Realtime Captioning (RTC) services?

For new students, please visit: DSP new student accommodation application

If you are currently enrolled in DSP and have an accommodation for Realtime Captioning, visit How to Request Services Through AIM...

Do only D/deaf and hard-of-hearing persons benefit from captioning?

No. Captions aid in comprehension, accuracy, engagement, and retention for many persons without hearing loss as well.

What is Realtime Captioning?

Realtime Captioning is the immediate stenographic transcription of the spoken word into text. This text can be viewed on a mobile device, computer, tablet, or large screen. Realtime Captioning enables people who are hard of hearing or D/deaf equal access to fully and actively participate.

Student Realtime Captioning On-Campus Learning FAQs

How do I receive captions for an on-campus class when using a remote captioner?

Streamtext is the primary platform used to provide captions remotely. Below are instructions for logging in, viewing captions, and customizing the display in Streamtext.

If captions are being provided through a different platform, you will receive an email with a URL link to view the captions on that platform.

To log into your streamtext account, please follow these instructions: ...

Do I need to bring any special equipment to an on-campus class when using a remote captioner?

When a student is assigned a remote captioner, they will be responsible for bringing either a laptop or a tablet to class. If you are in need of one of these devices because you do not have one, please contact the Captioning Supervisor.

Do I need to bring any special equipment to class when using an on-site captioner?

If the student chooses not to sit with the captioner, they will need to either pick up a tablet from the captioner or bring their own device to access captions.

What if I am going to be late or absent for on-campus learning?

The student should notify the Captioning Supervisor as soon as possible if they are late or will not be attending that class.

We recognize that there may be instances in which, due to unavoidable circumstances, a student may not be able to provide advance notice of being absent/late for class. If no advance notice is provided, captioners will wait for the student's arrival for 15 minutes after the start of class for a one-hour class, 20 minutes for two-hour classes, and 30 minutes for a three-hour class or longer.

What if a class is cancelled for on-campus learning?

In the event that a class is cancelled, the student will need to notify the Captioning Supervisor as soon as possible.

Where does the Realtime Captioner sit?

The captioner will sit where they are able to hear the instructor and see the visual presentations. The student can sit next to the captioner or may use their own electronic device if they wish to sit elsewhere in the room.

In the event an internet connection to the tablet is unavailable or interrupted, the student will need to sit by the captioner in order to view live captions.

Student Realtime Captioning Remote Learning FAQs

What if the Zoom link changes for my class?

If there is a new Zoom link for your course, please contact the Realtime Captioning Coordinator with the updated Zoom link information.

How do I receive captions during remote learning?

Streamtext is the primary platform used to provide captions for remote classes. Below are instructions for logging in, viewing captions, and customizing the display in Streamtext.

If captions are being provided through a different platform, you will receive an email with a URL link to view the captions on that platform.

To log into your streamtext account, please follow these instructions: ...

What if I am going to be late or absent to class for remote learning?

The student should notify the Captioning Supervisor as soon as possible that they will either be late or not attending that class.

We recognize that there may be instances in which, due to unavoidable circumstances, a student may not be able to provide advance notice of being absent/late for class. If no advance notice is provided, captioners will wait for the student's arrival for 15 minutes after the start of class for a one-hour class, 20 minutes for two-hour classes, and 30 minutes for a...

How do I communicate with the captioner during a Zoom lecture?

You can communicate with the captioner in the Zoom chat. The captioner will be listed in the participant list as “Captioner.” In the event the Zoom chat is disabled, you can send a message to the captioner in the StreamText chat.

The captioners are captioning and monitoring multiple screens, so they will respond as they are able to.

If you have any difficulty accessing AIM, please do not hesitate to contact us for assistance.  Please send an email to dssonline_help@berkeley.edu, and a DSP staff member will respond to your inquiry and assist you with obtaining the information you need.